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Call Us
(020) 8432 0737

Monday - Friday
9 am - 5 pm

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Live Chat Support
Live-chat with us (during work hours) - just click on the icon at the bottom right.

Frequently Asked Questions

Delivery


How long will it take for my order to be dispatched?

Most orders placed before 2 p.m are fulfilled the same business day. Order placed over the weekend/public holiday are fulfilled the following business day. Once your order is processed, you'll receive an shipping confirmation email with a tracking number(s).

When will I receive my order?

Once dispatched, all UK orders should arrive within 5 business days. For next-day services, this will be the following business day after dispatch. International orders should arrive within 7-14 business days. You can track your order at any time by visiting the delivery tracking page here.

Can I track my order?

Absolutely! Once your order's been dispatched, you'll receive an email with the tracking details, and a link to track the order. You can track your order at any time by visiting the delivery tracking page here.

Do you ship internationally?

Yes we do! The shipping rate will vary by region. You can see the delivery cost by adding your items to your basket, and then using the handy delivery cost calculator on the basket page.



Orders


Can I return an item?

Sure, that's no problem at all. To return any item(s) from your order, simply process your return here. Our returns policy can be found here, under the returns tab.

Something's wrong with my order!

Oops, we're very sorry! Just get in touch with us here. and we'll do our best to make it right as fast as we can.

I've returned an item, where's my refund?

We aim to issue a refund for returns within 3 business days of receiving the return. Do bear in mind that once returned, it may take a little time for the return to reach us. As always, you can get in touch with us here, and we'd be happy to assist.

Are my details safe and protected?

Absolutely! Any payment info you provide when placing an order is transferred via a super-secure (bank-level encryption) payment processor. We do not store, nor have access to your full card details at any stage.



Product


I have a question (or two) regarding a product..

We've tried our best to make sure all products have a great amount of info on their page. Do note that you can also click on the 'Details and Care' tab on a product page to see some more useful tidbits for that product.

I'm a little baffled by all the info and terms used..

Hmm, we're sorry it's a little confusing! You can read our brilliantly useful guide for our products right here. You're welcome :)



Company


What's our story?

We started off as a family run business, where feather and down has been part of the family for three generations, and our goal is (really, rather) simple: we're here to offer you some of the finest duvets, pillows and bedding products available, and all this at the best price. We want you to be happy at every step - from shopping on our website, our service, and of course with your purchase - and we'll do what we can to make sure this happens.